How quickly can you answer my question(s)?
You can expect to hear back from us within 6-12 hours. However, there might be a delay if we are experiencing more inquiries than normal. You can reach us via email (David@basesuntech.com).
Will my order come in one package?
Depending on the size of your order, you may receive separate packages. Each package will contain its own personal tracking number.
I received a damaged item, what do I do?
We apologize that your shipment didn't arrive in perfect condition! Please email us your name, order number, and a picture of the damaged good for further assistance (David@basesuntech.com).
Can I track my orders?
We will send the tracking information for your order via email or SMS once your tracking numbers are live.
You can also click Track Your Order in the website and enter your track the number to check
If you have any concerns, please contact us.
David@basesuntech.com