Shipping policy

At Basesuntech, our goal is to offer you the best shipping options, no matter where you live. Every day, we ship to hundreds of customers across the globe, ensuring high levels of service and responsiveness.

📦 Shipping Method

We primarily utilize International Air Express for cross-border e-commerce fulfillment. This method ensures reliable, efficient, and tracked delivery of your package from our fulfillment center to your destination.

⏳ Order Processing Time

Processing Time: All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation. This includes order verification, quality checks, and packaging.

Once your order is processed, it will be dispatched from our fulfillment center.

🌍 Estimated Shipping Time by Region

Region	Estimated Delivery Time
United States	7–12 business days
Europe (EU)	7–15 business days
Canada	8–16 business days
Australia & New Zealand	7–14 business days
Asia	6–12 business days
Middle East	8–16 business days
South America	10–20 business days
Rest of World	10–20 business days

Note: Delivery times are estimates and may vary depending on customs processing, local carriers, and logistics disruptions.

💰 Shipping Fees & Customs

Shipping Fees: We offer Free standard international shipping on all orders — no minimum purchase required.

Customs & Duties: Most shipments are not subject to import taxes, but local customs may apply charges depending on the destination. Any applicable duties or taxes are the responsibility of the customer.

🔍 Tracking

You will receive a shipping confirmation email with tracking once your order has shipped. Please allow up to 48 hours for tracking info to update.