How quickly can you answer my question(s)?
You can expect a response within 6-12 hours. During peak times, response times may be slightly longer. You can reach us via email at support@basesuntech.com.
Will my order come in one package?
Depending on your order size, items may be shipped in separate packages. Each package will have its own tracking number.
I received a damaged item, what do I do?
We're sorry your order didn’t arrive in perfect condition! Please email support@basesuntech.com with your name, order number, and clear photos of the damaged item, and we’ll assist you as soon as possible.
Can I track my orders?
Once your tracking numbers are live, we will send the tracking details via email or SMS.
You can also click Track Your Order on our website and enter your tracking number to check your order status.
If you have any concerns, feel free to contact us at support@basesuntech.com.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available at checkout.
Do you offer international shipping?
Yes! We ship to many countries worldwide. Shipping fees and estimated delivery times will be displayed at checkout.
How do I change or cancel my order?
If your order has not been processed for shipping, you may request a cancellation or modification by contacting support@basesuntech.com. If the order has already been shipped, you will need to follow our return policy.
What if my order is delayed?
Occasionally, shipments may be delayed due to unforeseen circumstances such as customs processing or carrier delays. If your order is significantly delayed, please contact us at support@basesuntech.com, and we will assist you.
Do you offer refunds?
Yes, we offer refunds based on our Return and Refund Policy. Please refer to our policy page for details on eligibility and the refund process.
Do you have a warranty on your products?
Yes, we offer a warranty on selected products. If you experience any issues, please contact us with your order details and a description of the problem.
How do I contact customer support?
You can reach us by emailing support@basesuntech.com. We strive to respond within 6-12 hours.