Thank you for shopping with Basesun. We value your trust and satisfaction and strive to provide you with high-quality products and excellent customer service. Please read this Return and Refund Policy carefully before making a purchase from our store.
Returns
1.1. We accept returns for items purchased from our store within 20 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Proof of purchase, such as an order number or receipt, is required for all returns.
1.2. To initiate a return, please contact our Support Team, which you can reach via our "Contact Us" page or by emailing support@basesuntech.com. We will provide you with further instructions and a return authorization if required.
1.3. You are responsible for the cost of return shipping unless the return is due to our error or a defective product.
Refunds
2.1. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
2.2. If your return is approved, we will process the refund to your original payment method. Please allow 3-7 days for the refund to appear in your account, as processing times may vary based on your payment provider. Please note that some payment providers may charge a non-refundable transaction fee, which will be deducted from your refund.
Exchanges
3.1. We do not offer direct exchanges at this time. If you would like a different size, color, or variant of the same product, please initiate a return following the guidelines in Section 1 and place a new order for the desired item.
Non-Refundable Items
4.1. Certain items are non-refundable, including but not limited to:
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Personalized or custom-made items
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Digital products (such as downloadable files or software)
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Health and hygiene products (such as face masks or earrings)
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Items marked as Final Sale or Clearance
Damaged or Defective Items
5.1. If you receive a damaged or defective item, please contact our Support Team, which you can reach via our "Contact Us" page or by emailing support@basesuntech.com. To expedite the process, please provide clear photos or videos showing the damage or defect. We will evaluate the situation and provide you with a suitable solution, including a replacement, refund, or repair.
Cancellations
6.1. If you wish to cancel your order, please contact us as soon as possible. If the order has not been shipped, we will process a cancellation and issue a refund. If your order has already been shipped, you may return it after delivery following our return policy. The customer is responsible for return shipping costs unless the cancellation is due to our error.
Contact Us
7.1. If you have any questions or concerns about our Return and Refund Policy, please contact our customer support team at support@basesuntech.com.
This Return and Refund Policy is part of our commitment to ensuring a positive shopping experience for our customers. We reserve the right to update or modify this policy at any time, and such changes will be effective upon posting on our website. Please review this policy periodically for any updates.