Thank you for choosing Basesun for your shopping needs. This Shipping Policy outlines the terms and conditions related to shipping and delivery of your orders. By placing an order with us, you agree to comply with the terms outlined below.
Shipping Methods and Costs
1.1. We offer a range of shipping options to cater to your preferences and needs. The available shipping methods and associated costs will be displayed during the checkout process. Free shipping may be available for certain promotions or minimum order amounts. Please check our website for details.
1.2. Shipping costs are calculated based on the destination, weight, and dimensions of your order. Any applicable taxes or duties are the responsibility of the customer.
Order Processing
2.1. We strive to process and ship orders promptly. Most orders will be processed within 1-3 business days from the date of purchase. However, processing times may vary during peak seasons or due to unforeseen circumstances. Once an order is processed for shipping, it cannot be canceled or modified.
Shipment Tracking
3.1. Once your order is shipped, you will receive a shipment confirmation email containing a tracking number and a link to track your package's progress.
Shipping Times
4.1. Shipping times vary depending on the shipping method chosen and the destination. Estimated shipping times are provided during the checkout process. Please note that these are estimates, and actual delivery times may vary.
International Shipping
5.1. We offer international shipping to many countries. Please be aware that customs and import duties may be applicable in your country. These charges are the responsibility of the customer. Customs inspections may cause additional delays beyond our estimated shipping time. We are not responsible for such delays.
Delivery
6.1. Our shipping partners will make every effort to deliver your order to the address provided in a timely manner. Please ensure that the delivery address is accurate and complete.
6.2. We are not responsible for delayed delivery or non-delivery caused by incorrect shipping information provided by the customer or circumstances beyond our control, such as weather conditions or customs delays.
Order Tracking
7.1. You can track the status of your order using the tracking number provided in your shipment confirmation email. If you have any questions about your order's status, please contact us at support@basesuntech.com.
Returns Due to Failed Delivery
8.1. In the event that a package is returned to us due to failed delivery attempts, an incorrect address, or refusal, we will contact you to arrange for re-shipping. Additional shipping charges may apply. If the customer chooses not to reship the order, a refund may be issued minus the original shipping cost and any return fees charged by the carrier.
Lost or Damaged Packages
9.1. If your package is lost or arrives damaged, please contact us within 7 days of delivery. We will work with our shipping partners to resolve the issue. Compensation or replacement may be provided based on the carrier’s policies.
This Shipping Policy outlines the terms and conditions related to shipping and delivery of your orders. By placing an order with us, you acknowledge that you have read and understood this policy.